FAQs

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Commonly Asked Questions

Our custom fangs and designs are perfect for the film industry, Halloween, cosplay, dress-up parties, or anyone who loves to stand out with a unique look.

Yes! These were originally designed for the film industry, so they look incredibly realistic, even up close and on camera.

Absolutely. We can create custom designs to match your vision. Simply visit our bespoke design request page by clicking here to get started.

Yes, we offer a range of natural tooth shades to help you achieve the look you want.

With proper care, they typically last 12–16 months. Longevity depends on usage and how well you maintain them.

We recommend them for ages 16 and above. For younger users, parental guidance and case-by-case suitability checks are required.

Fit & Comfort

They fit just like a dental retainer, clicking on snugly over your teeth. If you haven’t worn one before, think of how a phone case clips on and off.

Yes, most people hardly notice them after a short adjustment period. If your design includes extra features such as fangs or extended parts, you may feel them slightly against your lips or cheeks, but they are designed to be as comfortable as possible.

We use medical-grade, dental-approved PETG for safety and durability.

Yes. Most people adjust within minutes, and speech quickly becomes natural. Performers, actors, and cosplayers often wear them for hours without issue.

Technically yes, but we strongly advise against it. Eating can put pressure on the appliance, leading to cracks or breaks, and certain foods or drinks may stain the material over time. For best results and longest lifespan, remove them before meals.

Yes, but avoid hot, dark or acidic drinks (coffee, wine, cola, fruit juice) as these may cause staining, warping or weaken the material over time. Water is always safe.

Yes, you can! They fit securely enough to stay in place.

You can wear them for extended periods, but we recommend removing them overnight and during meals for comfort and longevity.

Care & Maintenance

Rinse under lukewarm water after each use and gently brush with a soft toothbrush. Avoid toothpaste or harsh cleaners (they can scratch the surface). Use non-abrasive denture/retainer cleaning tablets for a deeper clean.

No, hot water can warp or damage the appliance. Always use lukewarm or cool water only.

No, never use toothpaste to clean them.

Over time, certain drinks (coffee, red wine, cola) or smoking may cause staining. Regular cleaning helps keep them fresh. We also offer shade options, so you can match or refresh your look.

Yes, we recommend always storing them in the provided protective case when not in use to prevent accidental damage or warping.

Daily cleaning plus occasional use of retainer cleaning tablets will prevent odour buildup. Always let them dry fully before storing in the case.

Ordering

It’s simple:

Place your order online.
We send you an impression kit with full instructions.
You take your impressions and return them to us (free UK returns).
Our lab hand-makes your appliance using your impressions.
We ship your finished product directly to your door.

No, you can do everything at home. Our kits are safe, easy to use, and come with step-by-step instructions (plus live support if you need help).

If you'd like to make a change to your order, please let us know as soon as possible. If it has already been dispatched to you, we will not be able to change it.

If it's a custom-made product and has already been made, unfortunately we won’t be able to make any changes.

However, if it hasn’t yet gone into production, we can update it to another product of the same value, or you can pay the difference if you'd like something more expensive.

If the replacement is cheaper, we'll refund the difference.

Yes, you can cancel your order and receive a full refund, provided your item has not yet been dispatched and your impression process has not started.

If your impression kit or product has already been shipped, a small fee will be deducted from your refund to cover the cost of the kit and postage.

Please note: If the impression process has already started or your item is custom-made and production has begun, your order cannot be cancelled.

If you’ve ordered the wrong product, please let us know as soon as possible, ideally before taking your impression or before the item has been dispatched.

If your custom-made product has already been made, we’re unable to make changes.

All UK self-impression kits are shipped with next-working day delivery, and we use the fastest available options for international orders.

If you're looking to fast-track the production time of your custom-made product, we do offer express production upgrades, just let us know and we’ll guide you through the options.

If you'd like to make a change to your order, please let us know as soon as possible. If it has already been dispatched to you, we will not be able to change it.

If it's a custom-made product and has already been made, unfortunately we won’t be able to make any changes.

However, if it hasn’t yet gone into production, we can update it to another product of the same value, or you can pay the difference if you'd like something more expensive.

If the replacement is cheaper, we'll refund the difference.

Yes, you can cancel your order and receive a full refund, provided your item has not yet been dispatched and your impression process has not started.

If your impression kit or product has already been shipped, a small fee will be deducted from your refund to cover the cost of the kit and postage.

Please note: If the impression process has already started or your item is custom-made and production has begun, your order cannot be cancelled.

If you’ve ordered the wrong product, please let us know as soon as possible, ideally before taking your impression or before the item has been dispatched.

If your custom-made product has already been made, we’re unable to make changes.

self-Impression process

Yes! We have a dedicated live chat on WhatsApp where you can submit photos or videos of your impression for real-time support and approval.

Monday–Friday: 10:00–18:00 GMT
Saturday & Sunday: Contact anytime; we’ll reply when our team is online

We provide full step-by-step video tutorial at modafy.co.uk/pages/impressions to ensure you get it right the first time.

If you mess up your impression, don’t worry, we’ve got you covered. We’ll normally cover the cost of impression material first time round.

If it happens again we can send you additional materials at cost price (usually under £10) to help you get it right. We’re not here to overcharge you, just to make sure you get the perfect fit!

There’s no strict deadline for taking your impression, but we recommend doing it as soon as possible to avoid delays in receiving your custom appliance.

No, you must not take an impression with loose or mobile teeth.

No, you must remove your partial denture before taking your impression.

We recommend our kits for ages 10 and above, as younger children may find them difficult to use. Contact us if your child is under the age of 10.

Yes! If you have a hypersensitive gag reflex, we recommend:

Tilting your head forward slightly while taking the impression.
Breathing through your nose to stay relaxed.
Practicing with an empty tray before mixing the putty to get used to the feeling.

Our Live Impression Approval team will grant you access to our returns portal through the Live Impression Approval hours:

Monday–Friday: 10:00–18:00 GMT
Saturday & Sunday: Submit anytime; we’ll reply when online

Once all impressions have been approved, please request access to our returns portal from the Impression Approval team.

No need to print anything at home—simply generate your QR code (emailed to you) to find your nearest drop-off points. Just show the QR code at the shop, and they’ll take care of the rest. You can find your nearest DPD parcel shop by clicking here.

Once all impressions have been approved, please request access to our returns portal from the Impression Approval team.

Our Live Impression Approval team will grant you access to our returns portal through the Live Impression Approval hours:

Monday–Friday: 10:00–18:00 GMT
Saturday & Sunday: Submit anytime; we’ll reply when online

Once all impressions have been approved, please request access to our returns portal from the Impression Approval team.

No need to print anything at home—simply generate your QR code (emailed to you) to find your nearest drop-off points. Just show the QR code at the shop, and they’ll take care of the rest. You can find your nearest DPD parcel shop by clicking here.

Taking accurate impressions is essential to ensure your appliance fits correctly. If you're struggling to take a usable impression:

Please refer to our step-by-step guide included in your kit and available on our website.
If you're unsure, contact us before proceeding, we can often provide tips or advice based on your photos.
If the impression you submit is not suitable for manufacture, you will be asked to purchase a replacement impression kit. Unfortunately, we cannot proceed with production until acceptable impressions are received.
It is your responsibility to ensure impressions are taken carefully and according to the instructions provided. Poor-quality impressions may result in delays, additional costs, or an ill-fitting appliance.

Turnaround times

3 working days (from the day we receive your impression).

Occasionally we run express-production promotions if you need your appliances even faster.

Yes. We offer express-production upgrades, just let us know when ordering and we’ll explain any additional fees and lead-time reductions. Also keep an eye out for any promotions we have running.

While we always aim to hit our targets, sometimes unforeseen issues that are outwith our control can cause a delay.

If your order does run late, we sincerely apologise. Here’s what we’ll do:

Notify you immediately by email with a revised delivery estimate.
Expedite production and/or shipping at no extra cost wherever possible.
Offer a gesture of goodwill—such as a discount on your next order—to make up for any inconvenience.

We appreciate your patience and will always keep you fully informed until your custom appliance is safely on its way.

The clock starts on the first working day after we receive your final, approved impression.

Bank holidays pause the countdown. For example, if we receive your impression on Friday before Easter Monday, the three-day turnaround would resume on Tuesday.

Yes. We’ll notify you via email when:

Your impression arrives in the lab
Your appliance passes quality control and is ready for shipping
Your appliance has been dispatched

If your impression is damaged, distorted, or missing critical information, we’ll contact you immediately to arrange a remake.

We recommend selecting express at the time of order. If you change your mind mid-process, contact us ASAP, if the case hasn’t begun processing, we’ll typically be able to upgrade you.

Delivery & Shipping

UK Mainland: Free—covers sending your impression kit, free returns for your impression via our QR-code portal, and delivering your final appliance.

Northern Ireland: £30—for sending your kit out and delivering the final appliance. Return postage isn’t included up front; you can ship back at your cost and we’ll reimburse you upon request.

Europe: Rates start from £30 (covers kit out and final delivery). Return postage isn’t included up front—tell us your return-shipping cost and we’ll reimburse it. Exact shipping for your address is shown at checkout.

Rest of World: £75—for kit out and final delivery. Return postage isn’t included up front—you pay to return and we’ll reimburse the cost.

Orders placed before 15:00 GMT on a working day go out the same day; orders after 15:00 GMT or over weekends go out the next working day.

While we always aim to hit our targets, sometimes unforeseen issues that are outwith our control can cause a delay.

If your order does run late, we sincerely apologise. Here’s what we’ll do:

Notify you immediately by email with a revised delivery estimate.
Expedite production and/or shipping at no extra cost wherever possible.
Offer a gesture of goodwill—such as a discount on your next order—to make up for any inconvenience.

We appreciate your patience and will always keep you fully informed until your custom appliance is safely on its way.

UK Mainland: 3 working-days after your impression reaches our laboratory.

Northern Ireland, Wales & Highlands: 5-7 working-days after your impression reaches our laboratory.

Europe: 10-12 working-days after your impression reaches our laboratory.

USA: 12-17 working-days after your impression reaches our laboratory.

Rest of the World: 15-17 after your impression reaches our laboratory.

Yes, tracking details are emailed to you, and if you’ve provided a mobile number you’ll receive them via SMS as well.

Yes. Download the DPD app (https://innovation.dpd.co.uk/app), register/log in with the email or mobile number you used at checkout, and you can:

Amend your delivery address
Choose a “safe place”
Reschedule delivery

If you run into any issues, let us know and we’ll assist.

Check your dispatch date and regional transit time above.
For UK Mainland, allow until the end of the next working day.
For international orders, wait 15 working days post-dispatch before reaching out.
If still undelivered, email modafy@venneir.com with your order number and tracking info, we’ll investigate immediately.

You can update your address up until the moment we dispatch. Email modafy@venneir.com with your order number and new address; we’ll confirm if it’s still possible. Once the parcel is on its way, address changes must go through the courier, contact them directly with your tracking number.

International customers may be subject to local import duties, taxes or VAT. These are not included in our shipping fees and must be paid by you upon delivery.

Most couriers will leave a “calling card” with instructions to rebook delivery or collect from your local depot. You can also use the tracking link to choose a safe-place drop or reschedule.

We use plain, unbranded outer packaging for discretion.

If a parcel is returned, we’ll email you to confirm your correct address or arrange re-delivery. Return-to-sender fees (if any) will be waived, but you may need to cover the cost of re-shipping.

For any shipping-related queries—rates, tracking, customs, or delays—email modafy@venneir.com; we aim to reply within one working hour.

Your fault (wrong address, missed delivery without rearranging): you cover the re-delivery cost.
Courier fault (service disruption, lost in transit): we’ll resend your order free of charge.

First check with neighbours or building reception in case it was left nearby. If you requested your parcel be left in a “safe place,” you do so at your own risk; we are not liable for parcels lost, stolen, or damaged after being marked as delivered without a signature. If you still cannot locate your parcel, contact us within 10 days of the delivery date. We’ll assist where possible, but we cannot guarantee courier investigations beyond this timeframe.

Refunds & returns

Custom-made items are exempt from standard refund rights once production begins.
We offer a voluntary 14-day cooling-off period from kit delivery if the kit is unopened and unused. Contact us within 14 days; a £25 restocking fee is deducted and you return the kit at your cost.
Once the kit is used or impressions are submitted, the order is final and non-refundable.
If you cancel after the 14-day cooling-off period but before manufacturing begins, a £125 cancellation fee applies (refund capped at your order total if under £125).

All returns are sent at the customer’s expense. Original outbound shipping fees are not refunded; only the product cost is returned.

Email modafy@venneir.com with your order number and reason (include photos if defective).

We’ll confirm eligibility and send the correct returns address.

Ship back using a tracked service and keep proof of postage.

Once received and inspected, we’ll process your refund.

After we receive and inspect your return, we issue the refund to your original payment method. Your bank may take 5–10 working days to show the credit.

Email modafy@venneir.com within 14 days of delivery with clear photos and a brief description. If a manufacturing defect is confirmed, we’ll provide one complimentary remake at no extra cost.

For custom-made appliances, you have 14 days from kit delivery to cancel if the kit is unopened and unused. Email modafy@venneir.com within 14 days. A £25 restocking fee applies and you return the kit at your cost. Once the kit is used or impressions are submitted, no refund is available.

Yes, although bespoke goods are generally exempt under UK law, we voluntarily offer a 14-day cooling-off period from kit delivery if the kit is unopened and unused. A £25 restocking fee applies and you cover return shipping.

Once opened/used or impressions are submitted, the cooling-off period no longer applies and the order becomes final and non-refundable.

Once the impression process starts, your appliance moves into manufacturing and is treated as bespoke:

No standard refund under UK law.
If you cancel before manufacture begins, a £125 cancellation fee applies.
Providing false or misleading information also incurs the £125 fee.

Use a tracked service and keep proof of postage. We cannot refund items that don’t reach our warehouse. Contact us before shipping if you need carrier advice.

We offer one complimentary remake if the fit is incorrect, provided:

You notify us within 14 days of receipt.
You provide clear video evidence of insertion/removal with a description of the issue.
If the second appliance still doesn’t fit, no further remakes or refunds are offered; the product will have been made to the impression/scan data provided.

If cancelled within the 14-day cooling-off period and unopened: you must return the kit at your cost.
If cancelling after 14 days and eligible for a partial refund: you don’t need to return the kit, but please dispose of it responsibly.

Returning Your Impressions

First, get your impressions approved via Live Impression Approval, open the chat and submit videos for feedback during approval hours:

Monday–Friday: 10:00–18:00 GMT
Saturday & Sunday: Submit anytime; we’ll reply when online

Once approved:

Ensure the putty stays firmly in the tray.
Place the tray back in its original box (or a replacement box).
Seal it in the provided bag.
Generate your QR code via our returns portal (the Impression Approval team will provide the link).
Follow our advice on where & when to drop your return parcel.

Yes, if there’s no convenient drop-off or you prefer your own courier, we’ll contribute up to £4 towards return shipping. Keep your receipt and email a copy to modafy@venneir.com for reimbursement after we receive your return. Also email us to request the correct returns address.

Usually 1–3 working days, depending on how often your DPD parcel shop collects. Find your nearest parcel shop here: https://www.dpd.com/hu/en/pickup-parcelshops/find-a-parcelshop/

For best results, drop off early (ideally 8–9AM). Avoid DPD lockers, they often cause delays.

We strongly advise against lockers, as they can sit uncollected for days. Use a staffed parcel shop and drop off early (ideally 8–9AM). Nearest shop finder: https://www.dpd.com/hu/en/pickup-parcelshops/find-a-parcelshop/

Check the collection schedule of your drop-off location. If it’s been several days, email modafy@venneir.com with your tracking number. If it still hasn’t arrived, we can send a replacement impression kit right away.

On your return slip, clearly note your new shipping address and request a change.

Then log into Your Account > Addresses on our site, update your address, and delete any old entries.

Also it is very important you contact us by email to notify us.

Use any tracked postal service to send your impressions to:

Venneir
BioCity
Bo’ness Road
North Lanarkshire
Scotland
ML1 5UH

We’ll contribute up to £4 towards your return shipping once received, keep your receipt and email it to modafy@venneir.com for reimbursement.

Possible DPD return statuses:

Requested: Booked but not yet dropped off or scanned.
Dropped Off: Handed in, awaiting DPD collection.
On Its Way: Collected and in transit to us.
Delivered: We’ve received it—updates coming shortly.

If stuck on “Requested” or “Dropped Off” for more than 48 hours, check with the drop-off point or contact us with your return tracking info so we can investigate.